Return Policy



100% satisfaction guaranteed!! If you are unhappy with your order, simply return any item purchased from “narval" within 14 calendar days of the delivery date. Returns should follow these instructions: 

1. Send a return request to and include your order number

2. Please make sure the merchandise you return is in its original condition, with packaging and tags included
3. Bring your package to any postal office nearby at your convenience, and ship to us at:

249 West 34th Street Suite 300 New York, NY 10001

Please note that customers are responsible for shipping costs when returning merchandise

Once your package reaches our warehouse, please allow up to 14 business days for your return to be processed. When your return has been accepted, your refund will be issued and you will receive a confirmation e-mail. In case that your return does not meet the conditions listed, the package will be sent back to you.